Privacy Policy

Flamme d’Élixir values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.flammedelixir.com, and purchase our luxury handmade scented candles.

1. Information We Collect

We collect and process the following types of personal data:

  • Personal Information: Name, email address, phone number, billing and shipping addresses when you place an order.
  • Payment Information: We do not store your payment details. All transactions are securely processed by our third-party payment providers.
  • Website Usage Data: IP address, browser type, pages visited, and browsing behavior through cookies and analytics tools.
  • Communication Data: When you contact us via email, chat, or social media.

2. How We Use Your Information

We use your data for the following purposes:

  • To process and deliver your orders.
  • To communicate order updates and provide customer support.
  • To improve website functionality and user experience.
  • To send marketing emails (only with your consent).
  • To comply with legal obligations.

3. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. By using our website, you consent to the use of cookies. You can manage cookie preferences through your browser settings.

4. Data Sharing & Third Parties

We do not sell or rent your data. However, we may share it with:

  • Payment processors to facilitate secure transactions.
  • Shipping providers to deliver your orders.
  • Analytics services to improve our website performance.
  • Legal authorities when required by law.

5. Data Security

We implement strict security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

As a user, you have the right to:

  • Access, update, or delete your personal data.
  • Opt out of marketing emails at any time.
  • Request a copy of the data we hold about you.

To exercise your rights, contact us at.

contact us

7. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.

8. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Contact us

Flamme d’Élixir
Billaudel, Bordeaux, France.
Email: contact@flammedelixir.com
Phone: 0745652246

By using our website, you agree to this Privacy Policy. The comments may be checked through an automated spam detection service.