Flamme d’Élixir is a French design house that creates architectural fragrance objects and bespoke sensory identities for meaningful places. Inspired by the overlooked details of French architecture and handcrafted in Bordeaux, our creations are designed to remain, while their fragrances evolve through a refillable system. We don’t create home fragrance—we design atmosphere.
1. General Information
Flamme d’Élixir offers fragrance objects and bespoke sensory identities carefully crafted using the finest ingredients sourced from France. These Terms of Sale govern all purchases made through our website and apply to all users and customers.
2. Orders and Pricing
All product prices are listed in Euros (€) and may be subject to VAT or other taxes depending on your location. Prices are accurate at the time of posting, but we reserve the right to modify prices without prior notice. While we make every effort to ensure that the information on our website is accurate, errors may occasionally occur.
When placing an order, you confirm that all provided information is accurate. An order confirmation email will be sent to you once your purchase is processed. Any discrepancies or issues regarding your order will be addressed promptly.
3. Payment Methods
We accept payments through major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All payments are processed securely via our payment gateway, ensuring your personal and financial details are protected.
Payment must be completed before your order can be processed and shipped.
4. Shipping and Delivery
We offer worldwide shipping. Shipping costs are calculated at checkout based on the delivery address and the weight of your order.
Since we follow made-to-order concept, please allow us 2-4 business days to craft something specially for you. Delivery times vary depending on the shipping method selected and your location. Please make sure the shipping details you provide are correct, as we cannot be held responsible for delays or non-delivery due to incorrect information.
For more detailed information on our shipping process, please refer to our Shipping Policy.
5. Returns and Exchanges
If you’re not fully satisfied with your purchase, we offer an easy return process. Please visit our dedicated Return and Refund Policy page for full details on how to return or exchange items.
6. Intellectual Property
All content on our website, including but not limited to product descriptions, logos, images, and text, is the exclusive property of Flamme d’Élixir. Unauthorized use of any content is prohibited.
7. Liability
Flamme d’Élixir is not liable for any damages arising from the use of our products or website, including but not limited to direct, indirect, or consequential damages. By using our website and purchasing our products, you agree to indemnify Flamme d’Élixir from any claims arising from your use of our site.
8. Governing Law
These Terms of Sale are governed by French law. By purchasing from Flamme d’Élixir, you agree that any legal action related to your purchase will be subject to the exclusive jurisdiction of the courts in France.
9. Contact Us
For any questions or concerns, feel free to contact us through our Contact Us page. We are here to assist you and ensure that your experience with Flamme d’Élixir is as luxurious as our candles.